Managed Services
Our managed services ensure ongoing support and maintenance for your technology needs. For a monthly fee, you get a wide range of IT support to keep your organization secure and functioning at the highest possible level of productivity.
Our Managed Services
As a Microsoft partner, our solutions have been trusted for decades and are constantly improving.
Opting for managed services allows you to benefit from these improvements without having to worry about performing updates yourself. We keep synced with the latest technology.
Security is our priority, and our solutions are founded on that premise.
We have a team of experts and the resources to deal with and manage security issues.
We monitor your systems to immediately address any problems with your service.
Our proactive approach can also prevent interruptions in service. We call you if issues arise, so that you can focus on what you do best each day. With a range of coverage, our packages will help you keep your business safe, efficient, and up to date.
What is a managed IT solution?
Continuous support for organizations with a manageable monthly cost, aiming to increase productivity and reduce the impact of system problems on your business
Some of the benefits of managed services include:
● Controlled, predictable cost
● Consistent performance of all your IT
● Focus on your business instead of IT
● Skilled IT people at your service
● Personalized IT support
● A simple solution for your daily IT needs
| Service | Bronze | Silver | Gold |
|---|---|---|---|
| Workstation (desktop/laptop)▼ | |||
| Setup (one-time only) | INCLUDED | INCLUDED | INCLUDED |
| Support (Help Desk) - SLA | INCLUDED | INCLUDED | INCLUDED |
| Monitor (virus events, system errors) | INCLUDED | INCLUDED | INCLUDED |
| O/S Patches | INCLUDED | INCLUDED | INCLUDED |
| O/S Updates | INCLUDED | INCLUDED | INCLUDED |
| Business Application Updates | INCLUDED | INCLUDED | INCLUDED |
| Productivity Software Updates | INCLUDED | INCLUDED | INCLUDED |
| Policy Management | INCLUDED | INCLUDED | INCLUDED |
| Data Backup | INCLUDED | INCLUDED | INCLUDED |
| Network (firewall, wireless, switches/routers, VPN/Remote Access)▼ | |||
| Setup (one-time only) | INCLUDED | INCLUDED | INCLUDED |
| Support (Help Desk) | INCLUDED | INCLUDED | INCLUDED |
| Monitor (availability, utilization, performance, errors, security) | INCLUDED | INCLUDED | INCLUDED |
| Patches | INCLUDED | INCLUDED | INCLUDED |
| Updates | INCLUDED | INCLUDED | INCLUDED |
| Policy Management | INCLUDED | INCLUDED | INCLUDED |
| Mobile (IOS, Android)▼ | |||
| Setup (one-time only) | OPTIONAL | OPTIONAL | INCLUDED |
| Support (Help Desk) | OPTIONAL | OPTIONAL | INCLUDED |
| Server▼ | |||
| Monitor (utilization, performance, errors, virus, availability) | UNAVAILABLE | INCLUDED | INCLUDED |
| Setup (one-time only) | UNAVAILABLE | INCLUDED | INCLUDED |
| Support | UNAVAILABLE | INCLUDED | INCLUDED |
| O/S Patches | UNAVAILABLE | INCLUDED | INCLUDED |
| O/S Updates | UNAVAILABLE | INCLUDED | INCLUDED |
| Business Application Updates | UNAVAILABLE | INCLUDED | INCLUDED |
| Productivity Software Updates | UNAVAILABLE | INCLUDED | INCLUDED |
| Policy Management | UNAVAILABLE | INCLUDED | INCLUDED |
| Data Backup | UNAVAILABLE | INCLUDED | INCLUDED |
| Domain Management▼ | |||
| User Management | UNAVAILABLE | OPTIONAL | INCLUDED |
| Permissions | UNAVAILABLE | OPTIONAL | INCLUDED |
| Device Management | UNAVAILABLE | OPTIONAL | INCLUDED |
| Name Services | UNAVAILABLE | OPTIONAL | INCLUDED |
| Monitor (utilization, performance, errors, virus, availability) | UNAVAILABLE | OPTIONAL | INCLUDED |
| Disaster Recovery▼ | |||
| Server Imaging | UNAVAILABLE | OPTIONAL | INCLUDED |
| WS Imaging | OPTIONAL | OPTIONAL | INCLUDED |